What about taxes and shipping?
Shipping varies by region and is calculated at pledge time. Click ‘Back this Project’ to start the pledge process and view your pledge total.
We’re covering taxes and duties for Canada, United States, United Kingdom, and Australia. You folks are all set!
Taxes and duties for all other countries will be charged at import by your respective governments and postal services.
Last updated: August 26, 2020 07:48
Is it protected by a warranty?
Every Wolf and Grizzly product is protected by a one year limited warranty, with our Post Fire Guarantee - we’ll replace any part that doesn’t work as it should, even after it’s been through the fire.
Last updated: August 26, 2020 07:48
What material is it made of?
The Wolf and Grizzly Cook System is made of 100% food grade 304 Stainless Steel. The cutting board included with Cook Set is made of sustainably harvested bamboo.
Last updated: August 26, 2020 07:48
How much does it weigh?
Cook Set weighs approximately 3.5 lbs Grill weighs approximately 2.2 lbs Fire Safe weights approximately 2 lbs
Last updated: August 26, 2020 07:48
What are the dimensions?
Cook Set = 12.5” x 5.4” Grill = 13.2” x 13.2” Fire Safe = 11.4” x 11”
Last updated: August 26, 2020 07:48
Can I use it on top of grass?
Grass is incredibly variable - it can be short, long, dry, damp, and everything in between. Dry grass on a hot day can be scorched by direct sunlight, not to mention a nearby campfire. So, to put environmental safety first, we recommend not using your Cook System on top of grassy terrain. And while Fire Safe keeps your campfire elevated off of the ground, we recommend not using it overtop of any heat sensitive surfaces. We trust your judgement to keep you and your environment safe.
Last updated: August 26, 2020 07:48
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.